FAQ

How can we help?

I've never embroidered before. Can I still do these kits?

Yes! Our embroidery kits are built for beginners and will walk you through all of the techniques you'll need to complete your project - from setting up your hoop all the way to finishing it.

I'm an embroidery pro! Are these kits for me?

If you want to practice your favorite stitches in new and exciting ways, jump right into a project without having to design anything first, or just love our patterns, then yes! If you're looking for more challenging projects, check out our line of advanced kits.

What do the kits come with?

All kits include:

  • Bamboo embroidery hoop
  • Chenille needle
  • More than enough DMC embroidery floss
  • Fabric with pre-printed fabric (pattern washes off with water once complete)
  • Illustrated step by step color and stitch guide
  • Detailed instructions on stitch techniques
  • Good vibes

You will need:

  • Scissors
  • Reading glasses

I have all the materials at home already!

We hear you! If you want to use your own materials but still like our designs, our digital patterns are coming soon 😉

Can I make substitutions?

Customizations are currently not available at check out. However, you are totally allowed to make any changes once you've received your kit - feel free to switch out colors or techniques to your heart's content!

I ran out of thread! Where can I get more?

There should be more than enough thread to complete the project, but mistakes happen! All thread included in our kits use DMC brand embroidery floss, which can be found at most chain craft stores in the US or online.

When will my order arrive?

All orders are typically fulfilled 1-3 days after they are placed. Delivery times depend on location and carrier. Domestic orders typically arrive 1-7 days after fulfillment (international orders are not currently available). Please refer to the tracking number in your confirmation email.

I have questions about the pattern instructions!

Feel free to send any questions about your project to tiff@stitchesbytiff.com

Do you accept returns/refunds/exchanges?

Stitches By Tiff does not accept returns, refunds, or exchanges. If there is an error with your order, please send an email tiff@stitchesbytiff.com within 14 days of receipt.

Do you take customizations or commissions?

We are not taking personalized requests at this time.